OUR COMMITMENT
QUALITY AND VALUE
Over the past 18 years we have built a close working relationship with a number of major clients, based on providing a reliable and cost-effective service. These include:
- Ford Motor Company
- Visteon UK Ltd
- Mazda Motors
- Westway Development Trust
- The National Health Service.
We are happy to work with smaller clients, too.
THE HIGHEST STANDARDS OF CUSTOMER CARE
Customer care is important to everyone at Thorpe Install Limited. We undertake to:
- Ensure our staff are trained and competent to deliver our services.
- Ensure every client is treated with respect, courtesy and understanding.
- Provide different ways for our clients to contact us and access the help they need.
- Be welcoming, friendly and approachable at all times.
- Provide a verbal quotation on site (followed promptly by a written quotation), for all works.
- Be honest about what we can do and what we can't and point people in the right direction if we're unable to help.
- Treat client confidentiality with the highest respect and client's data with the utmost confidentiality (in accordance with the Data Protection Act 1998).
- Be receptive and responsive to all customer feedback. Customer complaints will always be followed up - usually within 24 hours.
- Remove all rubbish from site at the end of each working day, and leave all work sites clean and tidy when we finish.
